Remend Releases 2025 AI Service Provider Report
Remend provides an unbiased overview and rating of conversational and generative AI service providers to guide organizations in their selection process.
For Immediate Release – Palo Alto, California – September 15, 2205 – Remend, an independent software and technology advisory firm has unveiled the Remend 2025 AI Service Provider Report. This report provides organizations and businesses with an easy to reference, unbiased opinion of 60 conversational and generative AI service providers that provide voice and digital self-service solutions.
With the adoption and influence of automated assistants and virtual agents driving the evolution of customer experience and customer service, there are many solutions and options available. The Remend 2025 AI Service Provider Report provides valuable, comparative information for businesses and developers seeking to implement AI-driven self-service capabilities into their business framework.
The report includes aggregated service provider data divided into categories by types of AI implemented, infrastructure parameters and pricing models. Product demonstrations, RFI responses, interviews, and surveys with key senior management were methods used to create the service provider profiles. Through this extensive market research and one-on-one conversations, Remend got a better understanding of the providers’ go-to-market strategies and vision, while noting market trends in the quickly evolving AI industry.
Here are the categories and criteria used to evaluate and rate the AI service providers:
- Flexibility: Includes the ease of doing business with the service provider from types of hosting (on-premises to cloud), subscription options, pricing structures, integrations, technology connections, do it yourself (DIY) alternatives, etc.
- Security: Includes the details of the SLA, compliance certifications and regulatory requirements such as PCI, HIPAA, SOC 2, ISO, GDPR, VPAT, FedRAMP, and others.
- Company: Includes a company’s background, reputation, longevity in AI field, financial standing, revenue and growth opportunity, staffing structure, and ability to support product.
- Go-to-Market/Vision: Includes strengths and weaknesses in the competitive field, industry knowledge and trends trackability, product roadmap, alignment of strategy to market needs, and vision of what is to come.
Remend has named the top 10 award winners who provide exceptional AI products and services based upon these categories:
- Best CCaaS Stack AI Provider – Genesys
- Best Full Stack AI Provider – Zoom
- Best Enterprise AI Provider – Poly.AI
- Best Mid-Market AI Provider – cx
- Best SMB AI Provider – SharpenCX
- Best BYOA Provider – Nice
- Best Standalone AI Provider – Yellow.ai
- Best Managed Services Provider – Intelepeer
- Best CPaaS ai Provider – Sinch
- Most Flexible AI Provider – Sestek
Click here to request a copy of the Remend 2025 AI Service Provider Report.
For more information, please visit www.remend.com or contact info@remend.com.
About Remend:
Remend is an independent advisory firm that provides strategic guidance to enterprises and mid-market organizations seeking to reduce technology spending and improve ROI. Since 2014, Remend has helped clients take control of software and IT service costs through expert consulting and hands-on management services.
Our core expertise includes software license optimization, audit defense and cost reduction across major vendors like Oracle, Microsoft, SAP, VMware and IBM. We also help organizations streamline telecom and software expenses, while advising on emerging technologies such as conversational AI, generative AI and digital transformation initiatives.
Remend empowers executive teams with actionable insights and cost-saving strategies—so they can focus on growth, innovation and long-term value.