Oracle Third-Party Support
Decide whether third-party support & maintenance is the right choice for your organization.
Schedule a Free ConsultationKeep or Cancel Oracle Support?
Third-party support providers often claim that Oracle’s annual software support payments are significantly inflated, sometimes double what they should be. While the potential to cut these costs in half—or more—is highly attractive, organizations must thoroughly evaluate this proposition, free from bias or external influence.
Remend provides your organization with data-driven insights and evidence to make informed decisions about whether to retain Oracle’s support services or transition to a third-party provider.
Third-Party Support for Oracle: Is It Right for You?
For many organizations, Oracle software is mission-critical—but the high costs and rigid terms of Oracle’s support programs can be a burden. Remend helps you evaluate whether third-party support providers like Rimini Street, Spinnaker Support, Support Revolution, and others offer a better alternative for your organization’s needs.
Why Consider Oracle Third-Party Support?
Third-party support providers can deliver significant benefits, including:
- Cost Savings – Reduce annual support costs by up to 50% compared to Oracle.
- Customized Support – Enjoy tailored services that focus on your specific requirements.
- Freedom from Forced Upgrades – Avoid unnecessary and costly software upgrades mandated by Oracle’s support policies.
- Improved Service Quality – Benefit from responsive, high-quality support that often surpasses Oracle’s standard offerings.
How Remend Guides Your Decision
- Comprehensive Evaluation – We analyze your current Oracle environment, including contracts, usage and support needs, to assess the potential benefits and risks of switching to a third-party provider.
- Vendor Selection – Remend reviews leading third-party support providers, helping you choose the one that best aligns with your business objectives.
- Transition Planning – We develop a transition plan that ensures continuity of service, mitigates risks and aligns with your operational goals.
- Ongoing Support Management – Even after transitioning to third-party support, Remend stays involved to help you manage the relationship and ensure you achieve maximum value.
The Value of Remend Third-Party Support
Interrogate Renewal Pricing
We analyze Oracle’s renewal pricing to uncover hidden financial waste in long-standing support agreements and identify opportunities for optimization.
Determine Optimal Fees
By leveraging market intelligence, we secure market-leading discounts on legacy entitlements, ensuring you only pay for the value received.
Target Savings Opportunities
Our team assesses your software contracts and usage to determine which products and services can be cancelled or downsized without affecting your operations.
Execute Third-party Agreement
We guide your organization to approach the third-party support market as an educated buyer, negotiating agreements that maximize value while ensuring continuity and compliance.
Support Service Utilization
Organizations often pay substantial fees for Oracle support but may not fully utilize the services they’re entitled to. Remend bridges this gap by providing actionable insights into support service utilization, ensuring payments align with actual operational behavior.
This approach is especially crucial for databases, as Oracle asserts that only its support can safeguard against data breaches, hacks, viruses and cyberthreats.
Why Choose Remend?
By revealing how Oracle support services are being utilized, Remend empowers organizations to:
- Reduce unnecessary support expenditures.
- Optimize the deployment of updates and patches.
- Align support investments with real business needs.
Gain visibility into your Oracle support environment and unlock cost-saving opportunities with Remend’s Support Service Utilization program.
Step-by-Step Support Service Utilization Process
Analyze Discovery Data - Use scripts and asset management agents to collect insights into Oracle environments.
Categorize Installs by Status - Evaluate software installations to classify their support eligibility under Oracle's tiers.
Track Patches and Updates - Identify which patches and updates have been applied, as well as their timelines and impact.
Review Support Utilization - Examine the frequency and severity of support service usage to assess dependency on Oracle.
Integrate Strategic Planning - Work with stakeholders to incorporate support insights into long-term IT strategies.
Explore Your Options!
If you’re considering third-party support for Oracle, partner with Remend for a clear, objective evaluation and a smooth transition.