UCaaS AND CCaaS

UNIFIED COMMUNICATIONS AS A SERVICE (UCaaS) AND CONTACT CENTER AS A SERVICE (CCaaS)

Nearly every cloud-savvy enterprise is moving away from on-premise business productivity services.

Gartner notes dozens of enterprise-class UCaaS cloud service industry providers. Similarly, the research firm highlights ten different CCaaS business offerings. CCaaS offerings fall into two types:

  1. Multi-tenant where all users share a common (single) software instance
  2. Multi-instance where each user receives a virtualized software instance on shared hardware
UCaaS Remend

Costly Cloud Service Problems

Enterprises invest in UCaaS and CCaaS without knowing actual usage stats, cloud requirements, call flow options, planned growth or replacement timeframes of existing on-premise services. Contracts often result in wasted budget and unused UCaaS or CCaaS licenses. Remend solves these time-intensive planning and spend issues by proactively measuring usage and actual needs. This approach brings down contract spending in line with always-changing business needs.

INDUSTRY ANALYSTS INCLUDING GARTNER CATEGORIZE 6 BROAD COMMUNICATIONS FUNCTIONS FOR BOTH UCaaS and CCaaS

  • Voice and telephony, including mobile support
  • Cloud based communications or cloud-based telephony and contact center including audio conferencing, video conferencing and web conferencing
  • Messaging email with voice mail and unified messaging
  • Presence and instant messaging
  • Virtual Desktop Clients — desktop clients enabling softphone functionality
  • Communications-enabled applications — e.g., integrated contact centers, communications platform as a service (cPaaS), CCaaS applications and workstream collaboration (WSC)

Why Customers Choose Remend’s Differentiated Services

Remend serves as the enterprises’ experienced advocate to ensure the best possible contract, costs and billing practices. To execute this enterprise-first approach, Remend offers a 360-degree view of cloud service visibility mapping to customer requirements including:

  • Turnkey vendor RFP, advising on a decision, contract negotiations, project management of deployment and training/support
  • Independent vendor selection with zero supplier conflict of interest to avoid a compensation-based recommendation not in the customers best interest; Remend translates customer needs using a weighted system to select the best vendors
  • Negotiation of contract terms and conditions first, then finalize a relevant price
  • Global deployment management of any selected vendor with Remend directly serving as a project lead and liaison
  • Complete design, architect and implementation of call-flow requirements and support
Contact Remend

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